Welcome to Grime Fighters Premium Cleaning Services. By booking or utilizing our professional cleaning services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before your scheduled appointment. 1. General ProvisionsThese Terms of Service constitute a legally binding agreement between the Client ("you," "your") and Grime Fighters Premium Cleaning Services ("Company," "we," "us," "our"). These terms apply to all residential and commercial cleaning services provided. We reserve the right to update or modify these terms at any time without prior notice. The most current version will always be accessible prior to service execution. 2. Booking, Pricing, and Payment Terms2.1 Quotes and PricingInitial estimates are based on the standard scope of work, property size, and details provided by the Client. If upon arrival our team determines that the property requires significantly more time or specialized effort beyond the original quote (e.g., extreme soiling, unmentioned post-construction debris), we reserve the right to adjust the final price or adjust the scope of work. The Client will be notified before work proceeds. 2.2 Pre-Authorization Holds & Payment SchedulePayment Method Required: A valid credit or debit card must be placed on file at the time of booking. Pre-Authorization Hold: A temporary pre-authorization hold for the full amount of the estimated service fee will be placed on your credit or debit card forty-eight (48) hours prior to your scheduled service time to ensure funds are available. Final Payment Capture: The final full payment will be automatically charged to your card on the morning of the scheduled clean, prior to our staff beginning work on the property. Service will not commence until final payment has successfully cleared. 3. Cancellations, Rescheduling, and LockoutsFee TypeConditions / TriggerFee AmountLate CancellationCancelled or rescheduled with less than 48 hours' notice 50% of scheduled service total Same-Day CancellationCancelled on the morning of the scheduled service 100% of scheduled service total Lockout FeeCleaner unable to access property within 20 minutes of arrival 100% of scheduled service total Notice Period: We require at least 48 hours' advanced notice for any cancellations or rescheduling requests. Lockout Policy: Our cleaning specialists are assigned strict schedules. If our team arrives at the designated service address and is unable to gain entry (e.g., wrong key, turned-off code, locked entry without access) within 20 minutes of arrival, it will be treated as a Lockout, and the full service amount will be retained. 4. Preparing for the CleaningTo allow us to provide the highest quality service, please prepare your property prior to our arrival: Decluttering: Please ensure floor spaces, countertops, and surfaces are clear of personal clutter, clothing, toys, and loose paperwork. Excessive clutter prevents us from effectively cleaning underlying surfaces. Pets: For the safety of your pets and our staff, please ensure pets are secured in a comfortable room or crate during the service. Grime Fighters is not responsible for pets that escape during entry or exit. Climate Control: Working conditions must be safe and comfortable. Electricity, running hot water, and adequate climate control (air conditioning/heating maintained between 65°F and 75°F) must be operational upon arrival. If services are canceled due to lack of utilities, full charges apply. 5. Quality Standards & Service GuaranteeWe strive for perfection on every job. If you are unsatisfied with any area cleaned, you must contact us within 24 hours of service completion. We will gladly return to re-clean the specific area of concern at no additional charge. Note: Re-clean guarantees do not apply to properties that have not been adequately decluttered, properties undergoing active construction, or where full payment was not successfully processed prior to initial service start. Cash refunds are not provided. 6. Liability and Damage Policy6.1 Wear and Tear vs. Direct DamageGrime Fighters is fully insured and bonded. We take extreme care with your property; however, we are not liable for pre-existing damage, normal wear and tear, unstable or improperly hung items (e.g., heavy picture frames hung with light hooks), or delicate/irreplaceable items not disclosed prior to service. 6.2 Reporting DamageAny damage caused by our staff must be reported to Grime Fighters within 24 hours of the completed service. We reserve the right to inspect the damage and facilitate repair or replacement through our insurance providers. 7. Non-Solicitation of EmployeesThe Client agrees not to independently hire, solicit, or contract with any current or former employee or subcontractor of Grime Fighters Premium Cleaning Services for a period of twelve (12) months following the termination of service. If a Client directly engages an employee outside of Grime Fighters, a placement/finder fee of $3,500.00 will be billed immediately to the Client. 8. Service Agreement & AuthorizationMandatory Requirement: This Terms of Service agreement must be signed either digitally prior to the service date or physically in person on the day of the clean before any work can begin. By signing below, you acknowledge that you have read, understood, and agreed to all terms, policies, payment schedules, and cancellation fees outlined in this document.
